Copyright 2017 - RobbieDawg
Product Questions
 Do your biscuits contain wheat, corn, or soy?
NO. robbie dawg never adds wheat, soy or corn to our biscuits. All robbie dawg biscuits are wheat, corn and soy free.
 Do you use human grade ingredients in your biscuits?
YES. robbie dawg biscuits are made with real organic cheeses, vegetables, grass-fed beef, and free-range hormone and antibiotic free poultry.
 Do you add salt, sugar, and/or preservatives to your biscuits?
NO! robbie dawg NEVER adds any salt, sugar, or preservatives to our our biscuits.
 Are these biscuits good for dogs with allergies and sensitive digestive systems?
Yes. robbie dawg biscuits are baked with a base of organic brown rice flour and organic baby oats. robbie dawg biscuits do not contain wheat, corn or soy and are therefore perfect for those dogs with sensitives digestive systems and allergies.
 Do you manufacture your own biscuits?
Yes. All robbie dawg biscuits are baked fresh daily in our own Brooklyn based facility.
General Questions
 What are e-mail specials?
These are exclusive e-mail messages that we send to our customers who have signed up for them. They may include special money-saving offers, new or featured products or information about our Marketplace friends. To sign up to receive e-mail specials please click the Join Our Mailing List Button on our home page.
 What if I forget my password?
NO PROBLEM You can get a reminder sent to your e-mail address. Simply click the sign-in link in the upper right hand corner or click the My Account link, then enter your Email address and click the Forgot My Password link. Follow all instructions
 Payment Information
Robbie Dawg accepts Mastercard, Visa.
 Product Availability
We carry inventory for all products we sell, however, some products have limited quantities and may not be available. We do our best to prevent items from becoming out of stock. If an item is backordered, you will be notified and we will ship as the stock is replenished.
 Return Policy
We want you to love what you ordered. If something does not meet your expectations, please let us know. Follow the directions below to return merchandise. Please return your merchandise within 15 days of purchase. Returned merchandise must be sent to us prepaid – we cannot accept COD packages. You can either receive a refund (except for shipping and handling, which is NOT refundable) or replacement merchandise. Robbie Dawg has the right to refuse a return of merchandise that is obviously opened or damaged, or is returned after 15 days from date of purchase.
 Security Policies and Privacy
We are committed to making your shopping experience as pleasurable as possible, and we realize that online shopping may be a new experience for many of our customers. We are as concerned with internet security as we're sure you are. Because we share your concerns, we've made sure our online transactions are secure by working with Flexoweb, a product from Technical Advancement, Inc. that uses secure encryption technology. Your online transactions are safe at our store - we guarantee it! While shopping on our site, you may be requested to provide information on certain forms. We use this information to process your order, to contact you regarding your order, or to answer any questions/concerns you might have expressed. We will never sell or give any information about you to a third party without your approval.
Shipping and Handling
 Can I track my order on-line?
Once your order has been approved you can always sign-in to our web site which will allow you to access your Customer Account information. From here you can see the progress of your order. Any details concerning your order will be posted here for your information.
 Methods and Timing
Most orders are sent via UPS regular ground unless otherwise specified. Pending credit card approval, in-stock merchandise will arrive within 5 business days for standard delivery. Express delivery options are available.
 

 

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